Terms of Sale & Service
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Please read all these terms and conditions.
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As we accept your order/ bookings and make a legally enforceable agreement without further notice to you. Make sure you read these terms and conditions carefully. If you’re confused about anything, please contact us at info@sharemyhaven.com
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Application Our Terms and Conditions (Ts & Cs) apply to purchases of the goods (products)/ services (Skin Rejuvenation etc) by you (Customer/ Client) from us (Supplier) Share My Haven, 260 Amesbury Avenue, London, SW2 3BL. Email; info@sharemyghaven.com. Telephone number 02086717102.
These are the terms on which we sell all Goods/ Services to you. By ordering any of our Goods/ Services you agree to be bound by these Ts & Cs. You can only purchase the Goods from the Website/ Social media/ Spa if you are eligible to enter into a contract and are at least 18 years plus.
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Interpretations: 1. Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession; 2. Contract means the legally-binding agreement between you and us for the supply of the Goods and services;
3. Delivery Location means the Supplier’s premises or other location where the Goods/ services are to be supplied/ offered, as set out in the Order/ Menu; 4. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored.
5. Goods/Services means the goods/services advertised on the Website or instore that we supply/ offer to you of the number and description as set out in the Order/ menu;
6. Order/ Menu means the Customer’s order/ booking for the Goods/ services from the Supplier as submitted following the step by step process set out on the Website/ instore;
7. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website/ instore;
8. Website/ instore means our website www.sharemyhaven.co.uk and 260 Amesbury Avenue, London SW2 3BL on/ at which the Goods/ services are advertised.
9. Goods/ Services – description of the Goods/ services is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size, colour and duration of the Goods/ services supplied.
10. In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
11. All Goods which appear on the Website are subject to availability.
12. We can make changes to the Goods/ services which are necessary to comply with any applicable law or safety requirement.
13. Personal information – we retain and use all information strictly under the Privacy Policy.
14. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.
15. Basis of Sale – the description of the Goods/ services on our website does not constitute a contractual offer to sell/ provide the Goods/ services. When an Order has been submitted on the Website, we can refuse it for any reason. 16. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
17. A Contract will be formed for the sale of Goods/ services ordered only when you receive a confirmation (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods/ services supplied under the Contract.
18. Any quotation is valid for a maximum period of 1 day from its date, unless we expressly withdraw it at an earlier time.
19. No variation of the Contract, whether about description of the Good/ Services, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
20. We intend that these Ts and Cs apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business. 21. Price and Payment -The price of the Good/ Service and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing. 22. Prices and charges include VAT at the rate applicable at the time of the Order/ Booking. 23. We accept online card payment via Stripe and PayPal as well as Bank Transfers. 24. Delivery – we will deliver the Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.
25. In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if :a. we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period. 26. If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.
27. If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this. 28. If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them. 29. We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them. 30. You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges. 31. If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them. 32. The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them. 33. Risk and Title Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you. 34. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them. 35. Withdrawal, returns and cancellation – You can withdraw the Order by advance notice prior to Contract being made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability. 38. If this is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply, to a contract for the following goods (with no others) in the following circumstances: a. foodstuffs, beverages or other goods intended for current consumption in the household and which are supplied on frequent and regular rounds to your residence or workplace; b. goods that are made to your specifications or are clearly personalised; c. goods which are liable to deteriorate or expire rapidly. 36. Also, the Cancellation Rights for a Contract cease to be available in the following circumstances; a. in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery; b. in the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.
37. Right to cancel – Subject as stated in these Ts and Cs, you can cancel this contract for goods within 14 days without giving any reason.
38. The cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the carrier indicated by you, acquires physical possession of the last of the Goods. In a contract for the supply of goods over time (ie subscriptions), the right to cancel will be 14 days after the first delivery. 39. To exercise the right to cancel, you must inform us (by email) of your decision to cancel this Contract by a clear statement setting out your decision. You must be able to show clear evidence of when the cancellation was made/ submitted.
40. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. Effects of cancellation in the cancellation period: 41. Except as set out below, if you cancel this Contract before we have shipped your goods , we will reimburse you all payments received from you, including the costs of delivery. But if the Goods have been shipped then you must first accept delivery of Goods then return them to us. You will be liable for the cost of return.
Deduction for Goods supplied; 42. Upon receipt of the returned Goods by the customer, we'll deduct the cost of the initial delivery of the Goods from your refund. We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (ie handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods: eg it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.
Timing of reimbursement 43. If we have not offered to collect the Goods, we will refund the customer's money within 14 days after the day we receive the returned Goods from the customer. 44. If we have offered to collect the Goods or if no Goods were supplied, we will make the refund within 14 days of the customer's advanced notice to cancel their purchase Contract. 45. We will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. 46. Returning Goods – If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods or hand them over to us at 260 Amesbury Avenue, London SW2 3BL without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods.
47. Conformity and Guarantee – We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation. 48. Upon delivery, the Goods will: a. be of satisfactory quality; b. be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; c. conform to their description. 49. It is not a failure to conform if the failure has its origin in your materials.
50.Privacy – Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information. 51. These Terms and Conditions should be read. 52. We are a Data Controller of the Personal Data we Process in providing Goods/ Services to you. 53. Where you supply Personal Data to us so we can provide Goods/ Services to you, and we Process that Personal Data in the course of providing the Goods/ Services to you, we will comply with our obligations imposed by the Data Protection Laws: a. before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected; b. we will only Process Personal Data for the purposes identified; c. we will respect your rights in relation to your Personal Data; and d. we will implement technical and organisational measures to ensure your Personal Data is secure.
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Excluding liability 54. The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. Subject to this, the Supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to the Customer’s business, trade, craft or profession which would not be suffered by a Consumer – because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession. 55. If a dispute or reason for complaint occurs customers/ clients should contact us to find a solution. We will aim to respond as soon as possible with an appropriate solution.
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